October 7, 2020

Managed WiFi Solutions - US ISP Reliance Connects

After deploying Zyxel solutions, there have been anecdotal comments passed around from the field technicians that they don’t hear from the customer anymore. Customers are happy and they're satisfied with the solid internet connection. “So we just really felt like moving to Zyxel was a win for us.” said Jones.

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Switching to Zyxel improves network performance and customer satisfaction for growing service provider

Reliance Connects is migrating away from their traditional cable television platform to a completely Internet-based television platform since a bundled internet service package together with TV product offerings would be a more sustainable business model. During the migration period, however, Reliance Connects found the sub-par performance and reliability of the existing network gateways caused dissatisfaction among both customers and the technicians.

As Reliance Connects began searching for replacement CPE, the decision to transition to the Zyxel CPE products happened pretty quickly due to the deployment flexibility and interoperability. Reliance Connects decided to deploy the Zyxel WAP6804 Multy Pro AC2100 Dual-Band WiFi Access Point/Extender System, EMG6726 Dual-Band Wireless AC/N Gigabit Ethernet Gateway, and VMG3927 Dual-Band Wireless AC/N VDSL2 Gateway.

The EMG6726 and VMG3927 are AC2400 dual-band WiFi gateways with 1.7 Gbps 802.11ac 4x4 Wave 2 technology to provide the high-speed Internet access required to deliver triple-play services. The WAP6804, a member of the Zyxel Multy Pro Whole-Home WiFi System, is a WiFi extender system that delivers extreme WiFi speeds up to 2100 Mbps to deliver smooth Ultra HD and IPTV streaming and provide seamless roaming throughout the home. All three products support TR-069 and TR-181 standards for remote management and extensive diagnostics for quick issue resolution.

Since Reliance Connects was already using NISC for their billing and ACS solution, Zyxel’s relationship with NISC was also key in their vendor selection. Jones explained, “Compared to what we were using before, the performance of the Zyxel products is head and shoulders above the competing products and it didn’t require us to be confined to a single ecosystem.”

After deploying Zyxel solutions, there have been anecdotal comments passed around from the field technicians that they don’t hear from the customer anymore. Customers are happy and they're satisfied with the solid internet connection. “So we just really felt like moving to Zyxel was a win for us.” said Jones.

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downloadDownload PDF