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Frequently Asked Questions

What is the Zyxel eHomeShield offering in routers/home gateways?

Zyxel eHomeShield secures every single device connected to your home network against cyber attacks.

Every new device in our home network is a potential back door into our digital lives, since most new connected devices aren’t designed to be secure. Criminals can use these unsecure devices to access your home network, hijack your devices and steal your valuable data.

The broadband router or gateway is the front-door entrance to your cyber-home. And Zyxel eHomeShield creates a secure network in your home by putting protection inside this broadband gateway. Thus protecting you privacy and all your devices from desktop computers and phones to smart TVs, gaming consoles and baby monitors.

Zyxel eHomeShield is powered by F-Secure’s SENSE technology. F-Secure is a cyber-security expert with over 30 years of industry experience. F-Secure’s award-winning technology uses latest cloud-based AI technology working jointly with an agent inside your WiFi-router/gateway to block harmful traffic before it can harm you and your devices. Your privacy is protected from hackers, tracking companies and criminals that are after your private information.

The more devices we have in our house, the more vulnerable we are to hackers and data thieves. Zyxel eHomeShield enables you to create the smart home you want by making sure that everything from banking details to security cameras stays in your control. eHomeShield also blocks tracking companies from profiling your online behavior. It also includes protection for your children by filtering unsuitable content and setting healthy boundaries for children’s time spent online.


Why do I need Zyxel eHomeShield in my home?

A connected home has a high number of devices connected to the Internet and/or to each other.

Internet connectivity has become a norm, and more and more products and devices are equipped with technologies that allow them to connect to the Internet, thus rapidly increasing the number of devices connected to the Internet in our homes.

By design, traditional security software is not able to handle the protection of all these devices. This is where Zyxel eHomeShield steps in. It can protect every device in your Zyxel eHomeShield network, be it a mobile device, a desktop device or a smart device that you cannot install security software on.


Which Zyxel broadband gateways currently support eHomeShield?

Zyxel eHomeShield powered by F-Secure is currently available for selected routers/home gateways:

Please contact Zyxel for more information.


How do I install Zyxel eHomeShield on my router/home gateway?

Zyxel eHomeShield installation steps (TBD). Screenshots of installation journey:

You've received an offer from your internet provider.

  • Open the email, read the description, pricing and terms of the service. Then, tap SIGN UP.
  • Fill out the sign up form with basic information. Your first and last name as well as email.
  • Tap "Agree and Sign up" once ready.
  • Fill out the information to register into My F-Secure service. This will allow you to manage your services. Your information from previous form should be prepopulated, you only need to create a new password for the service.
  • Tap "Send instructions to your email" to get the download information for management app. Then proceed back to your email client.
  • Open email titled "SENSE Activation". We recommend that you open this email on the mobile device you wish to install the security app on.
  • In the email, tap "Download your management app" button and install the mobile app from the app store. The app is named “F-Secure SENSE” and it is available from F-Secure. You can search for “Fsecure F-Secure SENSE” in the app store to locate and install the app as well
  • Copy the activation code from the bottom of the email and paste it to your mobile app when the app asks you to do so. These precautions are taken to protect your security
  • Install the mobile app from the app store. The app is named “F-Secure SENSE” and it is available from F-Secure. You can search for “F-secure F-Secure SENSE” in the app store to locate and install the app as well
  • Accept the terms of usage for the service and opt-in to analytics collection, if you so wish.
  • App will take about 30 seconds to activate – so please be patient
  • Pairing might take a minute. Once pairing is finished, tap "Let's start"
  • Your connected home is now protected! Enjoy.

You can also watch the video and follow the simple steps on how to take the service into use.

 
 

How do I manage Zyxel eHomeShield?

You can manage the Zyxel eHomeShield features via the F-Secure SENSE from F-Secure, available for Android and iOS. Here is a video showing all the features and how you can manage them using the easy mobile app.


How many devices can I connect to my home network protected by Zyxel eHomeShield?

Zyxel eHomeShield is designed to serve your smart home with almost any number of connected devices that belong to your household and run in your home network, regardless as to whether they are smart devices such as smart TVs, gaming consoles, smart lamps, virtual assistants or personal devices like phones, tablets, PCs and Macs.


What kind of data does security provider F-Secure collect when using the Zyxel eHomeShield services and why?

F-Secure only collects a minimal amount of data needed for us to provide the security services and develop it further, thus offering you better overall user experience. This data collection includes information about how you use the Zyxel eHomeShield.

Also, the types of the devices connecting to your home network protected via the Zyxel eHomeShield are recognized to distinguish between smart home devices and personal devices. This information allows us to provide the smart home security function.

The device type recognition sends traffic data to and from a newly connected device to our cloud service for analysis for a short period of time. Once the device is recognized as a personal device (for example, a Windows PC, iPhone or Android tablet), the traffic data stops being sent, and the data that has been collected to determine the device type is eventually deleted for that device. For smart home devices, certain parts of the device traffic are sent to our cloud service for traffic anomaly detection, which is the basis for the advanced smart home security.

We take privacy very seriously, and for this reason, Zyxel eHomeShield has been designed to anonymize the data we collect. We never sell your data. Furthermore, you can opt-out of any data collection that is not mandatory for providing the service.

For more information, see Privacy Principles here.


How do I use Zyxel eHomeShield?

Once you’ve plugged in your router/home gateway and you open your Connect Home Security mobile app, everything connected to your home network will appear in the device view of the mobile app.
You can see what protection features you have turned on for each device, and even turn off their internet access at the press of a button.

From the threats view, you’ll see all harmful activity eHomeShield detected in your home network. This can be things like harmful websites blocked on your phone or computer, or someone trying to exploit an unsecure smart appliance. You can tap a threat to see more details about it.

The Events screen is an overview of activity on your network. Examples of what you find in Events include seeing if someone is trying to access content you have chosen to block, and how many intrusive attempts by advertisers to track you have been blocked.

eHomeShield gives you unprecedented control over how your devices access the internet, which makes it easy to ensure your family maintains healthy online habits.

By grouping your devices into profiles like “Susan’s devices” or “Living Room." You can set an Internet break to restrict access during different part of the day and you can limit what kind of content each profile can access.
Worried you or your family are on your devices late into the evening? Use the Bedtime feature to cut off internet access at a specific time, giving you plenty of time to relax and wind down for the night.


What is Family Rules?

Zyxel eHomeShield gives you unprecedented control over how your devices access the internet, which makes it easy to ensure your family maintains healthy online habits.

Family Rules is a centrally-managed parental control feature that lets you look after your family's well-being by setting Internet breaks to restrict access during different part of the day, limit what kind of content each profile can access and set a Bedtime to cut off internet access at a specific time, giving you plenty of time to relax and wind down for the night.

You can manage Family Rules from your F-Secure SENSE mobile app. This means that you can make changes and add or remove restrictions.

Family Rules provides easy access to a variety of features such as:

Time limits

Take control of your children's screen time and manage the time they are allowed to spend online. You can:

  • Set Internet breaks to restrict access during different part of the day
  • Set bedtime to cut off internet access at a specific time, with different rule set for weekdays and weekends

Content filtering

Give your children the freedom to explore the Internet without worries. You can prevent access to undesirable websites based on the content categories.


Why should I trust Zyxel eHomeShield powered by F-Secure ?

Zyxel eHomeShield powered by F-Secure is a joint solution by Zyxel, a 30-year networking/Internet industry leader and F-Secure an expert in cyber security with over 30 years of experience. The anti-virus technology that is used in F-Secure has been consistently awarded with the Best Protection award by AV-Test, a leading independent organization, for six out of the last eight years – more than any other company.

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