Inside Sales Coordinator

Job Summary
Zyxel Communications, Inc., the leading supplier of networking products is looking for a motivated and energetic Inside Sales Coordinator.  The selected candidate will provide day to day administrative support to Telco Sales team.

Primary Job Functions

  • Update and maintain customer database (CRM)
  • Create and generate Sales Orders & Product Demos
  • Handling cancellations or changes in sales orders and communicating the changes with the related departments
  • Emphasizing service or product features and benefits, discussing credit terms, quoting prices, and lead-times
  • Work with the Operations Team to coordinate production and shipping
  • Issue RMA for repair/credit/replacements
  • Generate regular reports to Management regarding sales, products and shipments
  • Process Purchase Requisitions for Credit Memo rebates and so forth
  • Coordinate the testing and shipping of Evaluation Products to customers
  • Manage Sales Queue and distribute incoming leads
  • Work closely with the sales team and provide administration support 

Qualifications and Skills

  • Computer literate with strong knowledge of MS Word, Excel, and Power Point (Excel is highest priority)
  • Bachelor’s degree preferred in Business or related field
  • Strong attention to details
  • Positive Attitude
  • Minimum of 3 years of related experience
  • Able to multi-task activities with shifting priorities 
  • Prominent organization and time management skills 
  • Strong math skills and excellent verbal and communication skills 
  • Able to work in fast-paced, self-directed, & independent environment
  • Excellent telephone sales personality skills
  • Willing to work in the office in accordance with company health & safety policies 
  • Willing to time shift work schedule, starting early to accommodate East coast customers  

Compensation and Benefits:

Zyxel offers a competitive wage based on experience and a comprehensive benefits package including:

  • Diverse medical plans
  • Dental and optional vision plans
  • Term life insurance with AD&D
  • STD & LTD benefits
  • Paid vacation and paid sick time leave
  • Paid holidays
  • 401(k) matching
  • Employee discount
  • Flexible Spending Account
  • Referral Program